Privacy policy

Home Care Assist are committed to protecting the privacy of all our online visitors; this policy sets out how we will treat your personal information. This document has been devised to reflect the new GDPR regulations which come into force from 25th May 2018. It may be updated from time to time in accordance with any new regulations.

Who we are

We are Home Care Assist, which is the trading name of Life Plan Solutions Ltd, B1 Trentham Business Quarter, Trentham, Stoke, ST4 8GB. Our contact email address is For the purposes of processing your personal data we are the data controller.

What personal data do we collect and what do we do with it?

We record and collect the information required to fulfil our stated purposes and do not keep for longer than necessary.
All of the information you provide during the process will only be used for the purpose of progressing your job application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes and will not share any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors, whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

Use of cookies

A ‘cookie’ is a small text file which attaches to your hard drive and from which it can store and sometimes track information on how you make use of a particular website.

Cookies are used for many different reasons and mostly there are no industry standard options for disabling cookies without disabling the full functionalities of the websites.

DYNSRV, this cookie is used in context with load balancing – This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple links or servers.

We use Google Analytics cookies to analyse usage and performance of our website and services.

We also use consent statistics cookies to store our user’s preference while using and browsing our website. Our website use Email Newsletter services for which we use cookies to understand whether you are already a registered user and we may display our exclusive contents accordingly.

Our website cookie may also set to remember your details from the contact us form or comment form data for future correspondence. Google Analytics that we use to analyse our website has its own cookie to gather information on the usage of the website. Third-Party cookies help us to understand your preference so that we can improve your experience on our website.

For more information on Google’s Cookie Policy, please visit

The site uses a few third-party social media buttons with which you can share and have a seamless experience with the Internet World. The service providers like Facebook, Twitter, LinkedIn, Pinterest, may set cookies through our website to enrich and enhance your profile in their database. Each of the sites has their own respective policies on their website.

Right to complain

If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting or telephoning the ICO helpline on 0303 123 1113

Changes to this privacy policy

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.

If you have any questions about this privacy notice, please contact us.


If you have any questions about this privacy policy or our treatment of your personal information; please write to us at the address given below

B1 Trentham Business Quarter
Bellringer Road