Before implementing our care package, a member of our team will complete a full assessment. This enables us to understand your full needs and answer any queries you might have.
Our Care Staff are highly qualified and trained to meet our high standards. We constantly monitor staff, offering further training where necessary to ensure they continue to offer an excellent level of care.
We use an advanced system to monitor all care services. This guarantees that we will meet the needs of all clients and continue to offer an exceptional level of care.
Client information is fully protected. Only once a written agreement is in place will we then share any information.
We believe in keeping in touch with clients and that means that we work transparently and honestly.
We allocate carers to clients to provide familiarity and continuity of care, all of which provides peace of mind for every client.
We place a focus on delivering the highest level of care for each client because at Home Care Assist, we make sure our clients experience our high standards. Our aim is to ensure that we improve the quality of life for each client buy ensuring we maintain high levels of care and consideration throughout the course of caring for individuals.
If you are considering home care, we make sure that we do everything possible to help you see the benefits. Our experienced team members will arrange a time to visit. We will discuss your specific needs and how our care can support your needs.
We want to instil confidence in each client. Therefore, we make sure that all of our expert carers are qualified and trained and our detailed recruitment process ensures that we have carers who meet our high standard. Once they become a part of our team, we monitor their performance to ensure they continue to deliver.
We provide home care to those who live in Stoke, Newcastle-under Lyme, Trentham and all surrounding areas.
If you are looking to find out more about our services and how we can care for you or a loved one then please get in touch with us today. We are here to provide assistance and care when it comes to companionship, personal care, medication, meal preparation, dementia, transportation and complex health conditions.
Finally, a care provider who do what they say, care. Having tried at least four different care providers over a period of two years, this is the firm that my son feels most comfortable with and of course, if he is happy, then so am I. Having met the staff and his carer, I am very confident that they are professional and have my son's best interests at heart.
This home care agency has recently started looking after my mother, so far the service provided and the carers have been excellent. No complaints at all. Thank you.
Thank you for your care and help at 2 weeks short notice! The girls were very helpful and kind, polite too.
Thank you so very very much for Amanda, She is my idea of an angel, my life is a lot better since this lady came into my life, I look forward to when I can afford more Amanda time and days.
I have been 100% pleased and satisfied with the care that my wife has received. The carers have been professional, competent and cheerful, and taken great pains to engage in an 'upbeat' manner with both my wife and myself. Their support and 'caring' approach has helped me to cope in a very difficult situation. Well done! My grateful thanks to all concerned!
Home Care Assist looked after my mother until she sadly passed away. We have had several care providers prior, with not much luck. They were superb, very professional, kind and caring to my mum in her final days. I feel she has a good death with dignity and respect, many thanks to all of them involved. PJ