A member of our team will come out to complete a full assessment before a care package begins. We make sure we completely understand your care needs and answer any questions.
Our Care Staff are checked and trained to the highest standards by of experienced office staff and qualified trainer. We are always monitoring staff throughout their work to make sure standards stay high.
Home Care Assist use an advanced system to monitor all care services. This ensures we always offer the highest quality of care and meet all of our clients needs all the time.
Customer information is protected to the highest standard and only shared on a need to know basis once a written agreement is in place.
We operate an open door policy so that clients have regular contact with a member of the management team.
We always aim to have the same carers going to the same clients during the care and support period. This way clients will know who is visiting them on a regular basis.
Our aim at Home Care Assist is to deliver the highest possible standard of care to all our clients, High Quality Care is at the forefront of our company and we are always focused on improving the quality of life for our clients.
Once you have contacted us a member of our experienced team will arrange a time convenient to come and see you and anybody else you wish to be there. They will talk over your requirement and how Home Care Assist can assist you in achieving them. Once this is complete and you are happy, we can than arrange a date to start assisting or caring for you.
All our staff have to go through an in-depth recruitment process and training by our qualified staff and then at the end only the very best are picked by the management team to become part of our team. Once they are out caring they are regularly checked to make sure they are delivering a high standard of care.
We provide high-quality homecare to the people within Stoke, Newcastle-under-Lyme, Trentham and all surrounding areas and villages.
If you would like to talk more about the services we can offer for you or a loved one than please feel free to contact us. We are here to help with companionship, personal care, medication, meal preparation, dementia, transportation all the way to complex health conditions.
Finally, a care provider who do what they say, care. Having tried at least four different care providers over a period of two years, this is the firm that my son feels most comfortable with and of course, if he is happy, then so am I. Having met the staff and his carer, I am very confident that they are professional and have my son's best interests at heart.
This home care agency has recently started looking after my mother, so far the service provided and the carers have been excellent. No complaints at all. Thank you.
Thank you for your care and help at 2 weeks short notice! The girls were very helpful and kind, polite too.
Thank you so very very much for Amanda, She is my idea of an angel, my life is a lot better since this lady came into my life, I look forward to when I can afford more Amanda time and days.
I have been 100% pleased and satisfied with the care that my wife has received. The carers have been professional, competent and cheerful, and taken great pains to engage in an 'upbeat' manner with both my wife and myself. Their support and 'caring' approach has helped me to cope in a very difficult situation. Well done! My grateful thanks to all concerned!
Home Care Assist looked after my mother until she sadly passed away. We have had several care providers prior, with not much luck. They were superb, very professional, kind and caring to my mum in her final days. I feel she has a good death with dignity and respect, many thanks to all of them involved. PJ