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Home Care Assist

We place a focus on delivering the highest level of care for each client because at Home Care Assist, we make sure our clients experience our high standards. Our aim is to ensure that we improve the quality of life for each client buy ensuring we maintain high levels of care and consideration throughout the course of caring for individuals.

If you are considering home care, we make sure that we do everything possible to help you see the benefits. Our experienced team members will arrange a time to visit. We will discuss your specific needs and how our care can support your needs.

We want to instil confidence in each client. Therefore, we make sure that all of our expert carers are qualified and trained and our detailed recruitment process ensures that we have carers who meet our high standard. Once they become a part of our team, we monitor their performance to ensure they continue to deliver.

We provide home care to those who live in Stoke, Newcastle-under Lyme, Trentham and all surrounding areas.

If you are looking to find out more about our services and how we can care for you or a loved one then please get in touch with us today. We are here to provide assistance and care when it comes to companionship, personal care, medication, meal preparation, dementia, transportation and complex health conditions.

Testimonials

I think the carers are really great with mum, they try really hard to look after her, keeping her happy and comfortable, fantastic communication, so I feel there is a really good loop in care for mum - really, really pleased with the carers we've got.

Relative of JA

Home Care Assist has been supporting my mum and we have been incredibly impressed by their gentle approach to personal care, mum never feels rushed and feels her privacy is respected with the carers. They see what mum needs and understand how to manage situations well, instead of making a joke of things, which embarrasses mum. Their warm personality, professionalism and desire to support make a massive difference to mums' daily life and well-being. It gives our family complete peace of mind knowing she is in such compassionate hands.

Relative of BD

You are all the best office staff we have ever had, even the carers tell us that they can talk to the office staff, and they listen to them, which in my book says a lot. The services are fabulous, and the carers are amazing. I wouldn’t be without them

The carers are absolutely fantastic, I really didn’t know what care could mean until we had them, they are an absolute delight.

Absolutely brilliant, all the ladies on the phone are lovely. I am very happy, and it’s a very good service, everyone is always willing to help, and I have one regular main carer who goes above and beyond for me, it’s like having a second family

Overall, the care is very good, and they all go above and beyond to help my husband and me out. I don't know what I would do without you now. They come in the morning and make us a cup of tea when they’re done and have a chat, I’m very satisfied

Why choose Us

Client Led service

Our care is built entirely around the individual. We take the time to understand each client’s preferences, routines, and personal goals, ensuring care is tailored rather than standardised. This approach allows clients to remain in control of their care while receiving the right level of support to maintain independence, comfort, and dignity in their own home.

Highly Qualified Staff

Our carers are carefully selected for both their skills and their values. Every member of our team is fully trained, DBS-checked, and supported with ongoing professional development. We ensure our staff are equipped to deliver safe, effective, and compassionate care across a wide range of needs, including complex conditions.

Quality Assurance

We maintain high standards through regular monitoring, supervision, and continuous improvement processes. Care plans are reviewed frequently, and feedback from clients and families is actively encouraged and acted upon. This ensures our service remains safe, effective, and consistently of a high quality.

Confidentiality

We take privacy and data protection seriously. All personal information is handled in strict accordance with data protection regulations and is only shared with relevant professionals on a need-to-know basis. Clients can be confident that their personal details and care information are treated with complete discretion.

Transparent Culture

We believe in honesty and openness at every level of our service. From care planning to communication with families, we ensure all information is clear, accurate, and accessible. There are no hidden processes-clients and families are fully informed and involved in decisions about care.

Consistent Staffing

We prioritise continuity of care by ensuring clients are supported by a familiar and reliable team of carers wherever possible. This helps build trust, improves communication, and allows carers to develop a deeper understanding of each client’s needs, preferences, and routines.